I always want you to be happy with your purchase. If you are less than thrilled with something you have received, I'll accept a return or exchange on it within a reasonable amount of time (as in, like a couple weeks, not a couple of years). I can also make (most) repairs for (virtually) free. But if you decided to hack-saw your cuff in half, I can't help. Sorry about that. Contact me via my etsy shop with any questions.